Auto-Attendant (IVR)

The trixbox Pro™ Auto-Attendant allows you to direct calls to the most appropraite person or department to deal with their calls. For example, Press 1 for Sales, Press 2 for technical support. With the Auto-Attendant you are not just limited to transfering calls within your office, you also have the ability to transfer calls to mobiles or external landlines. Through the power of this feature you are able to deal with higher volumes of calls in a faster time.

IVR Applications

Why not make your callers experiance more automated by pre-approving/qualifying their identity before you operators answer the phone? Or provide customers with the information they need via their key presses without requiring one second of operators time. For example, ask a customer to enter their account number for identification.

We can write custom IVR applications to interact with any backend system.