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VoIP Myths
I have heard that VoIP quality is bad
WRONG For many years VoIP has been used internally with a lot companies, but they decided to terminate their VoIP connection before it left the building, allowing all calls to travel over standard PSTN/ISDN lines. The reason for doing this was their internet connections were not fast or reliable enough. Today we have broadband internet which is reliable, this means that we can allow our calls to travel over the internet. If you don’t believe us, give us a call all our networks are running on VoIP and a single telephone conversation will demonstrate this to you. Alternatively, speak to us about an Engineer Demonstration or Trial. Our higher end VoIP deployments can benefit from HD wideband audio which offers CD call quality which far exceeds traditional phone system quality.
VoIP isn’t widely used
WRONG VoIP is in fact used by more people than you think, most large companies utilise a VoIP system, but don’t use it over the internet. Only lately have internet speeds caught up to allow more companies use VoIP over the internet (which is newer), but still achieving a substantial growth in the market.
There are only benefits from VoIP – 2 – VoIP systems
WRONG VoIP -2-VoIP calls are free yes, but due to the rapid uptake of VoIP and wholesale availability of connections in to the PSTN, it is possible to get cheaper calls worldwide to none VoIP customers.
VoIP is unreliable
WRONG VoIP is as good as the company that provides it. We have experienced badly setup VoIP systems which have not made good allowances for VoIP traffic, and have resulted in giving customer’s a terrible opinion of VoIP. However, if the VoIP is deployed correctly it can be just as reliable. One of the main things is bandwidth, have a look at our VoIP calculator, which estimates the VoIP traffic needed.
VoIP is complicated
WRONG VoIP is different, very different. Because of this there is new terminology and considerations. As the same with many industries, traditional telephone providers need to learn how to move with technology and embrace the digital advantages, they will find it more difficult to provide competitive feature rich services.
Switching to VoIP is a huge investment
WRONG When looking at deploying a VoIP system is it important to take into account a wide range of considerations. This is because VoIP can be described as a convergent technology which takes advantage and unifies many of areas of communication. It is important to value the customers experience when waiting in a call queue, or been able to get in touch with who they want through smart call routing. Because of this we offer two deployments of VoIP,
- In-house which allows you to own the entire system, provides high flexibility and good reliability, and minimal ongoing costs.
- Hosted Switchboard which is entirely service based, no PBX equipment needs to be installed, just telephones which can be plugged into any broadband connection and away you go.
VoIP systems are constantly changing and upgrading is very expensive
WRONG The world of VoIP is very exciting, there are lots of new ideas and features to provide the management, operators, staff and customers. However, these changes are in the software domain, meaning that any properly chosen hardware has a long life expectancy due to software upgrades.
You must get new phone numbers to use VoIP
WRONG We can port numbers from BT, Pipex, Virgin Media (Telewest/ NTL/Eurobell), VoIP or Energi. If we don’t have your current provider, please ask us.
VoIP is Skype
WRONG Skype is a type of VoIP, but not the same technology as we use. Our systems are based around the industry standard SIP protocol, which has been proven and deployed on scales much larger than Skype.
It’s difficult to change over to a VoIP system
WRONG Using proven implementation techniques we can provide a direct, phased or parallel implementation into a new VoIP system, at many levels. This ensured reliability and availability during the entire migration procedure.
VoIP FAQ
Why not use Skype?
Skype is a very good application for VoIP communication and has done our VoIP providers a great service. Now people worldwide are talking about VoIP, but Skype does not currently provide businesses any switchboard facilities or higher end business services.
What happens if my broadband breaks?
If you broadband breaks, our systems will automatically route calls via another method, e.g mobiles or fax machines.
Can VoIP really save me money?
Yes, you can save a lot of money with the following considerations
- Free Internal Calls (even in different offices)
- Cheaper calls than major traditional telephone providers
- Minimal setup fees (with our hosted VoIP systems)
- Lower TCO (with our in-house solutions)
- Greater Feature & Reliability vs Cost ratio.
Why should I choose Digipigeon rather than a big player in telecommunications?
VoIP is a technology which uses the internet, and as everyone knows the internet has allowed everyone to have a chance. Traditionally telephone infrastructure belonged to the larger players but as better connectivity has became available these traditional products are available as services for proficient technology companies to take advantage of. Digipigeon is approaching the telecommunications from a technology perspective, so we can offer a fresh out-of-the-box approach to your communication needs and provide a greater degree of flexibility over your communication strategy. Additionally we don’t have expensive traditional infrastructure we need to use, we can take advantage of what’s new. We also have a round service to be able to integrate your VoIP system with your website and custom database applications. Digipigeon is also Fonality trixbox certified, a well established global player in the VoIP communication industry.
Will my broadband connection support VoIP?
This depends how many lines you have and how much your internet connection is saturated. If you are uploading and downloading big files constantly, then this will make an impact, but generally we have found that 90% of regular broadband internet connections have been able to sustain more than 3 concurrent VoIP calls. We recommend you using a speed tester and VoIP calculator, to find out how much you have available and are likely to use.
How can I ensure I have good quality VoIP?
There are many optimisations to enable better quality, these can range from implementing QoS, VLAN’s, changing to a good internet provider.
